Privacy Policy
Compliance with Statutory Law 1581 of 2012 “By which general provisions are issued for the protection of personal data”, INFRATEK SOLUCIONES SAS has adopted its Personal Data Protection and Privacy Policies, which are available at www.infrateksoluciones. com.
In compliance with the provisions of Article 10 of Decree 1377 of 2013, through which Statutory Law 1581 of 2012 is regulated, INFRATEK SOLUCIONES SAS informs you that it has previously collected personal data whose owners are our clients, in the development of our purpose. social as a commercial company in the field of Information Technology; Therefore, INFRATEK SOLUCIONES SAS, as the person responsible for the processing of personal data, requests from the holders of said personal data the authorization to freely, prior, express, voluntary, and duly informed to allow INFRATEK SOLUCIONES SAS to collect, store, use, circulate, delete, update and dispose of the data that has been provided and that has been incorporated into different databases or databases, or in physical and electronic repositories of all types that our company has. This information is and will be used specifically for: Sending administrative information related to quotes, purchase orders, shipments and payments, and advertising material from INFRATEK SOLUCIONES SAS and its suppliers. Updating users and clients with news of interest from the technology sector and INFRATEK SOLUCIONES SAS, sending invitations to corporate events in the technology industry, motivation, recognition, and congratulations, sending INFRATEK SOLUCIONES SAS own commercial and promotional material defined for clients or customer prospects, monitoring and responses of PQRS (Questions, Complaints, Claims and Suggestions), customer satisfaction surveys, surveys aimed at market research, suggestions or product tests and segmenting products and services.
INFRATEK SOLUCIONES SAS warns you that, if you wish, you may request the deletion of your data from the databases, within thirty (30) business days following the date of publication of this notice.
INFRATEK SOLUCIONES SAS fully applies the principles for the processing of personal data and respects the rights of the owners of the information, among others, to know, update, rectify, file complaints, revoke authorization, and/or request the deletion of the data. personal information. For the above purposes, the email address INFO@INFRATEKSOLUCIONES.COM has been provided or by written communication addressed to INFRATEK SOLUCIONES SAS at the following address: Calle 23d # 101-10 in the City of Bogotá DC
If after the indicated term INFRATEK SOLUCIONES SAS does not receive any representation, it may continue to process the data contained in its databases within the purpose or purposes for which they were collected under the provisions of paragraph 4 of Article 10. of Decree 1377 of 2013.
Terms, Conditions and Legal Information
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INFORMATION ERRORS The User recognizes and accepts that, although INFRATEK SOLUCIONES S.A.S. makes its best efforts to ensure the technical and factual accuracy of the contents and information included on the Website, these are of a general and indicative nature. Therefore, the company cannot guarantee the veracity, authenticity, adequacy, and accuracy of the information provided through the Website. Consequently, INFRATEK SOLUCIONES S.A.S is not responsible for the decisions made by the User based on the information provided through the Website, nor for any damages that may potentially be caused to the User or third parties, due to actions that have as a basis the information obtained on the Web.
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USE OF DATA According to the personal data protection law 1581 of 2012 of Habeas Data, it is important that you are aware that by accepting the legal terms and conditions, you indicate that you know and authorize INFRATEK in a free, prior, voluntary, express and duly informed manner. SOLUCIONES S.A.S to collect, register, process, disseminate, compile, exchange, update, and dispose of the data or partial information provided at the time of registration on the website www.infrateksoluciones.com, as well as to transfer said data or partial or total information to its businesses and companies so that INFRATEK SOLUCIONES S.A.S can offer its products and services to its clients in a more personalized and direct way, using the information that you voluntarily provided in this registration made on this website. INFRATEK SOLUCIONES S.A.S declares that it protects the data provided by its clients under the provisions of the regulatory regulations of the right to HABEAS DATA and informs clients interested in being part of the campaign/program/event by completing this form, that you have the following rights: Know, update and rectify your data Verify the authorization granted Be informed about the use that has been given to your data. Submit to the Superintendency of Industry and Commerce any complaints you consider Revoke authorization and request the deletion of any data when you consider that your rights have not been respected Access for free the personal data that you voluntarily and through this format decide to share with INFRATEK SOLUCIONES S.A.S. This portal is concerned with the protection of personal data. That is why, when you visit www.infrateksoluciones.com, we help you maintain control over your data on the Internet. Below we describe the guidelines we use to protect the information that the user provides us during their visit to our portal.
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USE OF THE WEBSITE Welcome to the INFRATEK SOLUCIONES S.A.S website By entering this site YOU ASSUME THE OBLIGATION TO RESPECT THE TERMS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY, and all disclaimers and terms and conditions contained in the website. INFRATEK SOLUCIONES S.A.S. website: By using the INFRATEK SOLUCIONES S.A.S website you expressly accept that use of the INFRATEK SOLUCIONES S.A.S website is under your exclusive responsibility and risk. The INFRATEK SOLUCIONES S.A.S website is provided "as is" and "as available". Neither INFRATEK SOLUCIONES S.A.S, nor its affiliates, subsidiaries or designees, nor their respective directors, employees, contractors, distributors, sellers, sponsors, licensors, and others (collectively, "Related") guarantee that the use of the www. infrateksoluciones.com will not suffer interruptions or contain errors. Infratek Soluciones S.A.S. does not represent that the content provided on the www.infrateksoluciones.com website applies to appropriate use in places outside of Colombia. Infratek Soluciones S.A.S. and its affiliates specifically disclaim all warranties, whether express or implied, including, but not limited to, warranties of title, merchantability, or fitness for a particular purpose.
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ACCEPTANCE OF TERMS By entering, browsing, and/or using this site, the user acknowledges having read and understood these Terms of Use and agrees to abide by them and comply with all applicable laws and regulations that are part of Colombian legislation. Additionally, when the user uses any service provided on this site, for example: "chat", contests, online payments, or any section of the website, they will be subject to the rules, guides, policies, terms, and conditions applicable to said service. If the user does not agree with these terms, they must refrain from using this site. This site is controlled and operated by Infratek Soluciones S.A.S. from its office located in Colombia. Infratek Soluciones S.A.S is not responsible for whether the material on this site is appropriate or available for use in Colombia and other countries, and its access from territories where its content is illegal is prohibited. Those who choose to access this site from other countries do so on their initiative and are responsible for complying with applicable local laws. Any claim in concerning the use of this site and the material contained therein is governed by the laws of Colombia. These terms and conditions are subject to change without prior notice at any time, under the sole will of INFRATEK SOLUCIONES S.A.S and from the date of modification of these terms and conditions, all operations carried out between Infratek Soluciones S.A.S and the user are will be governed by the modified document. Infratek Soluciones S.A.S reserves the right to make changes to the website, the conditions of use, and legal notices at any time. Each time you use the website www.infrateksoluciones.com, you should consult the conditions of use, legal notices, and privacy policy in force at that time, which apply to transactions and use of the site. If you are dissatisfied with the www.infrateksoluciones.com website, its content, conditions of use, or legal notices, you agree that the only remedy available is to stop using the www.infrateksoluciones.com website. It is prohibited to misuse the site, misrepresent a user's identity, use purchasing agents, and conduct fraudulent activities on the site.
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ABOUT INFRATEK SOLUCIONES S.A.S www.infrateksoluciones.com is a website dedicated to electronic commerce through which products and/or services are sold that are delivered exclusively in the territory of the Republic of Colombia. www.infrateksoluciones.com is owned by INFRATEK SOLUCIONES S.A.S, established under Colombian laws, whose main activity is the commercialization of technology. The INFRATEK SOLUCIONES S.A.S brand is registered by INFRATEK SOLUCIONES S.A.S
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INTELLECTUAL PROPERTY RIGHTS All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts, and databases made available on this site, are the exclusive property of INFRATEK SOLUCIONES S.A.S or in some cases, from third parties who have authorized INFRATEK SOLUCIONES S.A.S except for the logos, brands, graphic, advertising, photographic, multimedia material of the products offered or marketed that belong to each manufacturer and their respective owners, their use and/or exploitation (in hereinafter “the contents”). Likewise, the use on www.infrateksoluciones.com of some content owned by third parties is expressly authorized by law. All contents on www.infrateksoluciones.com are protected by the rules on copyright, and trademarks by all national and international regulations that are applicable. Except as expressly stipulated in these terms and conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, or display of the contents, in any way or by any means, is prohibited, including, but not limited to, electronic, mechanical, photocopying, recording or any other means, without the prior written permission of INFRATEK SOLUCIONES S.A.S or the copyright holder. In no case do these terms and conditions confer rights, licenses, and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these terms and conditions and the current regulations on trademarks, copyright, and/or other applicable national and international intellectual property regulations. INFRATEK SOLUCIONES S.A.S grants the user a personal, non-transferable, and non-exclusive license and the right to display www.infrateksoluciones.com on the screen of a computer or PDA device under its control.
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INDUSTRIAL PROPERTY All brands of the items offered, banners, logos, names, and any other distinctive signs, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used, and/or displayed on this site, are exclusive property. of their respective brands and owners, in some cases are the property of third parties who have expressly authorized INFRATEK SOLUCIONES S.A.S for their use and/or exploitation, the trademarks, logos, names, and any other distinctive signs, as well as the utility models and /or industrial designs and other elements of industrial or intellectual property inserted referring to the design of the page at its creation and linked to the image of Infratek Soluciones S.A.S used and/or displayed on this site are the exclusive property of INFRATEK SOLUCIONES S.A.S Nothing on www.infrateksoluciones.com may be interpreted as granting or granting any title of authorizations, licenses or any other right to use or dispose of the Industrial Property in any way, without the written permission of INFRATEK SOLUCIONES S.A.S or the owner of the rights thereof. Any unauthorized use will constitute a violation of these terms and conditions and current national and international regulations on Industrial Property and will give rise to the corresponding civil and criminal actions.
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8. LIMITED LIABILITY Without prejudice to what is determined in the mandatory regulations of the applicable Colombian legislation, INFRATEK SOLUCIONES S.A.S does not assume any responsibility, including any liability for any damage or loss, including, but not limited to loss of information or profits, existence of viruses, results of the use or inability to use the materials on this site, lost business opportunities, or any other damages, even if you have advised us of the possibility of such damages, or for any third-party claims, except as expressly provided herein. stipule. Under the terms indicated here, INFRATEK SOLUCIONES S.A.S does not assume any responsibility for the information provided on the page, including, but not limited to, that referring to products and/or services, notes of interest, opinions, practical advice, and solutions. concerns. INFRATEK SOLUCIONES S.A.S does not assume any responsibility for problems or for the impossibility of using the site or any of the pages that comprise it, including but not limited to events such as problems with the server or connection, interruptions in its communication, problems technicians. If the use of the material on this site results in the need to service, repair, or correct equipment or information, the user assumes any costs arising therefrom.
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9. ADVERTISING AND LINKS The organizations, products, and/or services that are advertised on www.infrateksoluciones.com, as well as the links presented on www.infrateksoluciones.com are not affiliated or have any relationship with INFRATEK SOLUCIONES S.A.S and therefore Infratek Soluciones S.A.S does not necessarily support or promote the products and/or services, or the organizations described on www.infrateksoluciones.com INFRATEK SOLUCIONES S.A.S does not play any role in the production of these products and/or the provision of services and does not make any guarantee, express or implied, of their content or their suitability for a particular purpose. Thus, for example, when the use of a product and/or service is suggested, it is the exclusive autonomy of the user to decide its use, and therefore, INFRATEK SOLUCIONES S.A.S does not assume any responsibility for direct or indirect damages, certain or eventual, past. , present or future, that may arise from said use. In this way, the dealings that the user makes with the producer or supplier of the products and/or services contained in the advertising on this site, as well as the visits made to their websites through the links on this website, will be under your exclusive account and risk, without in any way compromising the responsibility of INFRATEK SOLUCIONES S.A.S
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REVIEW OF THE TERMS INFRATEK SOLUCIONES S.A.S may, at any time, revise the terms of use contained herein, by updating this announcement. By using www.infrateksoluciones.com, the user agrees to be bound by any such revisions, which will be effective from the moment they are accessible to users, and must then periodically visit this page to determine the current terms. at the moment, to which the user will be obliged if he decides to use this site.
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TERMS OF CONTRACT The contract between the client and INFRATEK SOLUCIONES S.A.S will be perfected when a purchase offer on the site made by the client is accepted by INFRATEK SOLUCIONES S.A.S. The contract will be governed by the terms defined in this text, which govern the sale of the products and/or services that are carried out through the use of this site by INFRATEK SOLUCIONES S.A.S or any of its subsidiaries that appear on the corresponding invoice. Our services are available only to those individuals who have the legal capacity to contract, as provided by current Colombian legislation. If the client does not have the legal capacity to contract, we ask that he/she not use our services. INFRATEK SOLUCIONES S.A.S will under no circumstances be obliged to accept a purchase offer.
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PRESENTATION OF THE OFFER INFRATEK SOLUCIONES S.A.S, through www.infrateksoluciones.com, extends the invitation to purchase the different products and services that are listed and/or described on this website. For there being a valid purchase offer from the client, it is required that the client fill out an electronic form available on the page, in which the client's data, the selection of the desired products and/or services, how payment will be made, the data that, depending on the payment method, is necessary to make the same, as well as the other data that INFRATEK SOLUCIONES S.A.S considers necessary so that it can be carried out. A purchase. Once said electronic form is completed, and it has been received by INFRATEK SOLUCIONES S.A.S., the client's offer will be mandatory for the client. INFRATEK SOLUCIONES S.A.S will proceed to verify it and decide if it accepts it. No offer binds INFRATEK SOLUCIONES S.A.S until its acceptance. Any quote given by INFRATEK SOLUCIONES S.A.S will be valid only for the moment in which the final value of the purchase offer is settled, therefore INFRATEK SOLUCIONES S.A.S reserves the right to modify the prices of the products at any time before acceptance. of the offer, without the need to notify said change in any way.
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PAYMENT CONDITIONS Before INFRATEK SOLUCIONES S.A.S accepts any purchase offer, the client must choose the terms and conditions of payment of the corresponding price, according to the payment methods that are already specifically established on this site. Even though INFRATEK SOLUCIONES S.A.S makes a secure connection system available to the client for all purchase offers, in no case will INFRATEK SOLUCIONES S.A.S be responsible for failures in communications from banking or credit entities, as well as nor damages caused to users due to an action or omission. Once INFRATEK SOLUCIONES S.A.S verifies the payment, you can proceed to accept the purchase offer. In any case, despite having verified the payment, INFRATEK SOLUCIONES S.A.S may deny the acceptance of a purchase offer or accept it partially, in which case it will only be obliged to return to the user, without any type of interest or return, the value paid by the unaccepted purchase offer or the percentage corresponding to the non-approved part of a partially accepted purchase offer. INFRATEK SOLUCIONES S.A.S may invoice parts of the same purchase offer separately.
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SHIPPING CHARGES AND TAXES The customer will be responsible for the shipping, handling, and insurance charges for the products and/or services purchased at www.infrateksoluciones.com, as well as all sales taxes, value-added taxes, and any other taxes and levies that may be imposed. caused by each accepted purchase offer. All taxes caused by the purchase will be settled from the moment the client makes his purchase offer on this site, and therefore he will be able to know the exact amount that must be paid in favor of INFRATEK SOLUCIONES S.A.S which will include all the mentioned concepts.
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PERFECTION AND TRANSFER OF OWNERSHIP The perfection of the contract occurs when INFRATEK SOLUCIONES S.A.S accepts the purchase offer presented by the client. INFRATEK SOLUCIONES S.A.S may partially accept purchase offers, in which case the contract will be perfected only for the products and/or services accepted by INFRATEK SOLUCIONES S.A.S. In cash-on-delivery events, ownership of the products and/or services will be transferred to the customer from the moment they are canceled at the place of delivery. If the price of the products and/or services that are the subject of a purchase offer is not paid, it will be understood that there is a breach of the contract, which is grounds for terminating it by INFRATEK SOLUCIONES S.A.S, with the client assuming the value. of the return of said products and/or services to the respective warehouse, as well as the amount of damages derived from said non-compliance. In the event of payment by other possible means, under what is established on this site, the ownership of the products and/or services will be transmitted to the client from the moment the contract is perfected, that is, from the moment they are shipped from the authorized warehouses and/or Group of INFRATEK SOLUCIONES S.A.S in the Republic of Colombia.
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DELIVERY OF PRODUCTS INFRATEK SOLUCIONES S.A.S undertakes to make deliveries exclusively within Colombian territory, in the areas and places to which it has access under the access that the certified transport company has chosen for the shipment (see more information in the customer service section). customer), and therefore may refuse to accept a purchase offer when the address registered by the customer to make the delivery is not within the geographical areas enabled by the transport companies used for this purpose. INFRATEK SOLUCIONES S.A.S is not a transport company and its liability is limited until the delivery of the item to the carrier, passing the responsibility to it according to the Commercial Code Title IV of the transport contract Chapter III "Transportation of Things" Article 1013 "Delivery of Goods and Liability of the Carrier" and Article 1030 "Liability for total or partial loss of the thing." The client assumes full responsibility for the shipping premium or insurance as well as his claim before the carrier in case of loss, referenced in the Commercial Code in Chapter I Article 994. The product object of the sale will be delivered to the address that the client states when making his purchase offer, within an approximate period of five (5) business days, counted from the date on which INFRATEK SOLUCIONES S.A.S, accepts the corresponding purchase offer, and as long as the payment terms and conditions have been determined in advance and there are no causes beyond the control of INFRATEK SOLUCIONES S.A.S that could delay delivery, such as any unforeseen event or force majeure. It is understood that any person who is at the address where the delivery must be made is duly authorized by the client to receive their order, and therefore INFRATEK SOLUCIONES S.A.S. is exonerated from any responsibility for the delivery made, provided that the same is done at the address registered on our site. If the client does not proceed to request the reshipment within the indicated period or does not pay the additional value for the reshipment, INFRATEK SOLUCIONES S.A.S. may withdraw from the business, and will only be obliged to return the amount paid for the products and/or services, discounting the value of the expenses incurred for transportation.
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PRODUCTS AND SERVICES It is the policy of INFRATEK SOLUCIONES S.A.S. to constantly update and review the products and/or services displayed on this site. INFRATEK SOLUCIONES S.A.S may modify and discontinue products and/or services at any time.
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COLORS AND DISPLAY OF PRODUCTS The website www.infrateksoluciones.com aims to display product images as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product, as color display depends, in part, on the monitor you use, the product image, and multiple aspects that may affect the correct display.
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LIMITATION OF QUANTITIES AND ORDER RESTRICTION INFRATEK SOLUCIONES S.A.S may, in its sole discretion, limit or cancel quantities purchased per person, per household, per order. If we make a change to an order, we will attempt to notify you using the email or billing address you provided at the time you placed your order. INFRATEK SOLUCIONES S.A.S reserves the right to limit or prohibit sales to distributors.
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RETURNS AND EXCHANGES INFRATEK SOLUCIONES S.A.S will proceed to make changes and accept returns of products and/or services, under the parameters of the guarantees conferred by the respective producer, or under the terms of the law. For products and/or services that do not have a guarantee, INFRATEK SOLUCIONES S.A.S may, at its discretion, proceed to exchange them or accept their return. INFRATEK SOLUCIONES S.A.S. will only be obliged to accept changes or returns of products and/or services without warranty when at the time of delivery of the respective product and/or service it is determined that it does not correspond to the characteristics with which it is displayed on this site, or it is found damaged. The request for an exchange or return must be made by the customer through this site, through the place enabled to contact us. Whenever the request for an exchange or return is submitted for reasons not attributable to INFRATEK SOLUCIONES S.A.S, the credit that will be granted for the respective exchange or return will amount to the net value of the product and/or service, not including the value of transportation, which is assumed by the client, who must also assume the transportation charges generated as a result of the collection of the product and/or service, as well as the new shipment. 21. GUARANTEES If a product purchased through INFRATEK SOLUCIONES S.A.S presents operating problems attributable to the product manufacturing process, the Client may contact INFRATEK SOLUCIONES S.A.S who will provide information on the manufacturer's service points to provide adequate support to the customer. the warranty request. All warranty requests must meet the following conditions: Product warranty must be current The product must have the invoice and warranty documents if it exceeds the legal one. Product damage must be due to a manufacturing defect, technical failure, or irregularity. No warranty will apply if the product shows signs of misuse by the customer. The time for repair of products is subject to the manufacturer's policy. EXCLUSIONS The components must not show damage caused by contact with corrosive acids or other chemicals; due to the use of batteries not prescribed by the brand, or due to alteration, manipulation, or repair by people or services other than those of the brand, as well as the consequences of normal wear and aging. To apply the product warranty, the authorized service point must certify the damage, technical failure, or manufacturing defect, otherwise, the warranty will not be valid. The client must have an invoice and warranty certificate on hand when the legal term is exceeded. THE WARRANTY DOES NOT APPLY WHEN: The equipment is abused, damaged by natural disasters, or used other than as indicated in the operating instructions. Present damage caused by voltage fluctuations of electrical energy or atmospheric electrical discharges The product has been opened or manipulated by personnel not authorized by the brand These are damages caused by the adaptation and installation of non-genuine parts or accessories, not authorized by the brand. They are damages caused by insects or rodents These are damages caused by lack of care with the product or external factors (oxidation, discoloration, scratches, excess dust, knocks, breakage of furniture or exterior cabinet). The product does not have a manufacturing serial number or it is altered. Is required outside the national territory where the Hardware product was acquired. Warranty seals are broken After the Consumer or End User contacts the Manufacturer at the point of service, they have ten (10) days to review the product if they consider it necessary. The cost of product withdrawal will be assumed by the Consumer or End User if the failure of the product is attributable to mishandling of the product. When a guarantee is denied or made effective, INFRATEK SOLUCIONES S.A.S. will send you in writing the reasons for accepting it, making it effective in a different way than requested or denying it, with evidence that justifies its decision.
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PROMOTIONAL CODES Unlike credit or debit cards, promo codes used in digital coupons are debited when the order is placed. Digital coupons can be automatically redeemed for the full amount of a purchase. They must be used before the specified expiration date and in a single transaction. They cannot be replaced if they are lost, stolen, or deleted, or if you cancel or return the purchase. If there is a price reduction below the value of the coupon, the excess value will not be refunded.
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ADDITIONAL SERVICES INFRATEK SOLUCIONES S.A.S does not assume the obligation to provide additional service or technical assistance after delivery for any of the products and/or services displayed on this site. Therefore, such additional services will be limited to those directly offered by the supplier or producer of the corresponding product and/or service, but they will not be available until INFRATEK SOLUCIONES S.A.S has received full payment for the product and/or service.
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OTHER DOCUMENTS These terms may not be altered, supplemented, or amended through the use of any other document. Any attempt to alter, supplement, or amend this document or to present an offer to purchase product(s) and/or service(s) that is subject to additional or different terms and conditions, will be void and of no effect unless has been agreed differently through a written agreement signed by the client and INFRATEK SOLUCIONES S.A.S.
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APPLICABLE LEGISLATION AND JURISDICTION These terms and conditions of sale will be governed and construed under the laws of the Republic of Colombia. Any controversy arising from this document will be submitted to the competent judges under Colombian legislation, and both INFRATEK SOLUCIONES S.A.S and the client expressly renounce any other jurisdiction that may apply to them due to their present or future domicile.
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INDEPENDENCE OF PROVISIONS If one or more of the provisions contained in this document are considered void, illegal, or ineffective in any respect, the validity, legality, enforceability, or effectiveness of the rest of the provisions of this document will not be affected or nullified by such circumstance.
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PRIVACY POLICIES This site is concerned about the protection of personal data. That is why, when you visit www.infrateksoluciones.com, we help you maintain control over your data on the Internet. Below we describe the guidelines we use to protect the information that the user provides us during their visit to our website. In some parts of this site, we ask you to provide us with information that allows us to improve your visit to the site, address your purchase offer, or follow up on concerns after your visit. PARTICIPATION IS COMPLETELY OPTIONAL. We may ask for your name, email address, telephone number, address, type of business, preferred information, credit card, bank account, identification number, and service number, as well as other similar personal information. that is needed to register or subscribe to services or offers. If we ever require materially different information, we will let you know. When the user provides personal information to Infratek Soluciones S.A.S. we will not give or sell it to any external company for use for marketing purposes or service offers. We will maintain the confidentiality of personal information and it will only be used by INFRATEK SOLUCIONES S.A.S to foster the relationship with us. In the case of newsletters, mailing lists, or any advertising or promotional activity, we intend to send email messages only to customers who we believe have chosen to receive these messages. At any time, the user has the right to choose not to receive communication from INFRATEK SOLUCIONES S.A.S in the future, proceeding to cancel their subscription to these services, through our site, or the website that is reported.
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28. COOKIES Cookies are small data files that websites such as www.infrateksoluciones.com or emails save in your browser and optionally on your hard drive. Cookies allow us to "remember" information about your preferences and session, and allow you to move within areas of our websites without re-entering your details. This makes it possible to create a more personalized and comfortable shopping experience. You can choose to stop receiving commercial communications by e-mail, direct mail, telephone, and mobile Update and correct your personal information. INFRATEK SOLUCIONES S.A.S follows these privacy principles both online and offline when collecting, using, securing, and sharing customer information. 29. IMPEDIMENT OF USE INFRATEK SOLUCIONES S.A.S may, in its sole discretion, terminate your account or prevent you from using the INFRATEK SOLUCIONES S.A.S website at any time. You are personally responsible for any orders you place or charges incurred before your use of the site is terminated. Infratek Soluciones S.A.S reserves the right to change, suspend, or discontinue any elements of the website www.infrateksoluciones.com at any time and without prior notice.
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USER RESPONSIBILITY By entering this site, the user undertakes to provide correct and true personal information, as well as to update their data whenever required. Likewise, the user is obliged to promptly notify their corresponding entities in the financial or cooperative sector of the loss or theft of their credit card or other instruments provided by them to carry out transactions, such as debit cards, and codes. , etc., for such instruments to be disabled by them. The user is prohibited from placing on or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability in the terms of the law. You agree not to use any device, software, routine, or data to obstruct or attempt to obstruct the proper functioning of the INFRATEK SOLUCIONES S.A.S website or any activity conducted on this site. You further agree not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including, without limitation, browsers, spiders, robots, digital characters, or intelligent agents) to navigate or search the Website. Infratek Soluciones S.A.S. other than the search engine or search agents provided by INFRATEK SOLUCIONES S.A.S. or browsers generally available to the public.
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INFORMATION COLLECTED BY INFRATEK SOLUCIONES S.A.S As part of your interaction with INFRATEK SOLUCIONES S.A.S, personal information may be collected, such as Contact information, including name, postal address, telephone number, and email address. Purchase information, including billing or shipping information. We may also collect demographic information, including age, personal interests, and product, preferences. We use the personal information that you provide to us for purposes including, but not limited to: Filling out orders for products, services, or information. Track and confirm orders online. Deliver or install products. Offer new products and services. Improve the effectiveness of our websites, our marketing efforts, and our services and offerings. Conduct research and analysis. Send marketing communications. Carry out other business activities as necessary or as described elsewhere within this policy. Information from or about friends and family INFRATEK SOLUCIONES S.A.S does not sell or rent your personal information to third parties. We may need to share your personal information with third parties such as our agents, service providers, and other representatives acting on our behalf, for limited purposes. For example, we may share personal information with third parties who perform services on our behalf. We may be required to share personal information in response to a valid court order, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies activities that we in good faith believe to be illegal. We will share certain personal information when we believe that such disclosure is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. Any personally identifiable information that you submit on a bulletin board, blog, chat, product comment, or other public forum on this website can be read, collected, or used by other users of these forums and may be used to send you unsolicited messages. We recommend that you do not give out your name, email, or other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for any such comments and any consequences that may arise from posting such information. Occasionally, we may partner with a third party to create a site that may appear as if it were on an INFRATEK SOLUCIONES S.A.S page. These sites may be co-branded or give the look and feel of being on our site. However, the information collected on these pages may not be covered by the privacy policy of INFRATEK SOLUCIONES S.A.S. We will inform these sites and publish the privacy policy that applies to the information collected on these pages.
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PAYMENT INFORMATION Among the alternatives contemplated on this site for the cancellation of the products and/or services selected by the user, www.infrateksoluciones.com offers, in some cases, a link that communicates with the websites of the respective financial entities, in which the payment is made, and consequently, in such events the management of personal information will be the exclusive responsibility of the financial entity, as established in its agreements with users. In events in which there is no such link, but rather the information is provided directly to INFRATEK SOLUCIONES S.A.S through this site, the responsibility for the management of personal information will be in the terms established in this document. 33. DECLARATION OF ORIGIN OF FUNDS As the user owner and responsible for this account; I certify that the resources and values that I must pay for the purchase of goods or services from INFRATEK SOLUCIONES SAS come from legal activities.
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REVERSIONS: If a product is not available, it may be exchanged for a substitute or you may receive a credit note corresponding to its value. In no case will www.infrateksoluciones.com make partial reversals, all must be made for the total value paid in the respective transaction.
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DISCLAIMER Provided that the user has not been notified promptly of the existence of the violation of their personal information, or when the user has not proceeded to notify the corresponding financial entities or cooperatives of the loss, misuse, theft, or theft of the instruments. conferred by them to carry out transactions, or when improper use is made of their registration data, INFRATEK SOLUCIONES S.A.S does not assume any responsibility for such actions.
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CHOICE ACCORDING TO YOUR PERSONAL INFORMATION INFRATEK SOLUCIONES S.A.S communicates with its customers through multiple channels and media to keep them updated on topics such as promotions, offers, customer experience content, and new products or services. Once you provide your personal information, we may contact you by direct mail, email, or telephone. We may continue to communicate through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile advertising (for example text messages), we will ask for your express consent by requesting your participation.
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REVIEW OF THE TERMS INFRATEK SOLUCIONES S.A.S may, at any time, revise the terms of use contained herein, by updating this announcement. By using www.infrateksoluciones.com, the user agrees to be bound by any such revisions, which will be effective from the moment they are accessible to users, and must then periodically visit this page to determine the current terms. at the moment, to which the user will be obliged if he decides to use this portal.
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CONTACT US Remember that by logging in with your account you can access great benefits, discounts, and lots of information, all of this designed exclusively for registered clients on our portal www.infrateksoluciones.com
Guarantee Policy
(This information is valid only in Colombia)
INFRATEK SOLUCIONES SAS is committed to adhering to the highest ethical standards and complying with all local laws and regulations regarding warranty and after-sales service, which is why its legal representatives as Senior Managers of the Company issued the following Warranty Policies. The purpose is customer satisfaction when purchasing products and services.
Guarantee: Temporary obligation borne by any supplier or marketer to respond to the quality, suitability, and safety of the products or services placed on the market. law 1480 of 2011 (consumer statute). Extended warranty: Extension of the initial warranty time of each device, this is optional on the part of the buyer and has an additional cost according to each device. DOA: (“Dead on Arrival”): DOA is considered to be a product that fails at the time of purchase. The term DOA applies as long as the product has not been altered in its configuration; This should be found as it originally came with packaging and boxes. Manufacturer: International technology companies that create technological equipment and products.
Conditions and Recommendations for Processing your Guarantee.
1. Keep the original invoice.
2. In case of submitting a warranty process, you must send an email to info@infrateksoluciones.com or contact the numbers enabled by infratek Soluciones SAS, indicating what is happening to the equipment, if you have videos or photos as evidence, attach them.
3. It is important that the user read the installation and use manual of the product with its basic recommendations.
4. It is the client's responsibility to backup information (backups) in case of delivering equipment that requires it. The software has NO Warranty because it depends on user manipulation.
5. If the product must be shipped or transported, the shipping freight costs are assumed by the customer.
6. If equipment must be assembled, it must be carried out by suitable and qualified personnel, with knowledge of their handling. Infratek Soluciones SAS offers the assembly service as an additional service.
7. No Supply has a Guarantee if 10% of its capacity has been consumed; The Warranty only applies when it is defective from the factory and is reported promptly
8. Infratek Soluciones DOES NOT make money refunds if the product is discontinued by the manufacturer that provides the guarantee.
Important: -Infratek Soluciones SAS does not directly process the guarantee. -Infratek Soluciones SAS will accompany you throughout the entire process with the technology manufacturer as our added value. -Infratek Soluciones SAS, when a DOA case arises, will help so that the process is effective and quickly resolved by the technology manufacturer. If the time considered as DOA runs out (Varies according to each product, except for supplies that do not have DOA) This will have normal warranty treatment.
1. After the warranty has been accepted by the manufacturer, who is the one who authorizes or does not authorize the warranty, the equipment reception procedure is carried out.
2. Every Product sent under warranty will receive a Service Case number for control and this does not imply acceptance of the Merchandise for Warranty processing by the manufacturer.
When the warranty does not apply:
1. The product presents physical damage due to misuse, abuse, handling, or transportation.
2. The warranty seals are found broken, manipulated, changed, removed, or over-labeled, or highlighted.
3. Damage caused by electric shock or use of incorrect voltage (burning, odor, or physical appearance)
4. Damage caused by the presence of harmful elements (liquids, acid, dust, organic and inorganic bodies, chemical substances) that are not part of the design of the equipment.
5. The fact of a third party.
6. Warranty Has Expired. Remember to request a warranty specification when quoting and purchasing products, our commitment is to always provide you with quality service.
Shipping information
(This information is valid only in Colombia)
1. Merchandise shipments are made through the following logistics operators: Servientrega, Interrapidisimo, Deprisa, and Coordinadora. At the time of making the online purchase, the system allows you to choose the carrier of your preference, remember that the shipping cost is included in the price you cancel, however, it is possible that due to external factors and in priority of making the shipping Infratek Soluciones S.A.S. The determination will be made to send it by the service that is available at that time.
2. The merchandise is insured for the purchase value.
3. If the merchandise is lost in the carrier, the client assumes responsibility for claiming the carrier in case of loss, referenced in the Commercial Code in Chapter I Article 994. Infratek Soluciones SAS is only responsible until the moment the product is delivered to the carrier, passing on to it, the responsibility according to the Commercial Code Title IV of the transport contract Chapter III "Transportation of Things" Article 1013 "Delivery of Goods and Responsibility of the Carrier" and Article 1030 "Liability for total or partial loss of the thing.
4. Infratek Soluciones SAS will fully assume the costs of returning a defective product under the terms and conditions of the warranty only within the first 3 (Three) days after receipt of the merchandise, once these three days have passed the value of both Freight for the return of a warranty product will be assumed in its entirety by the customer. To find out the warranty time of each product, visit the Warranty section or contact our service channels enabled at www.infrateksoluciones.com
5. Once the payment is confirmed by the system, and the shipment has been made, we will send the tracking number and the name of the carrier to your email so that you can track the shipment through the carrier's website.
6. If the merchandise has not been delivered in the agreed time, the first step to follow is to track the merchandise on the carrier's page with the tracking number provided, keep in mind that shipping may take 1 to 3 business days on any carrier depending on the state of the road or other factors that may affect land or air transportation. Second, contact the carrier at the PBX provided on its website to obtain a verbal response. Third, if the carrier does not locate the package is the customer's responsibility to generate the respective claim with the carrier to validate the transportation insurance of the merchandise. Infratek Soluciones SAS is not responsible for delays in the delivery of the product once it has been placed on the carrier, these are the responsibility of the third party who provides the service.
7. Infratek Soluciones SAS will fully assume the costs of returning an incorrectly sent product as long as it is demonstrable that the error is the company's, within the first 3 (Three) days after receiving the merchandise, once these three days have passed. The value of both freight charges for the return of a product sent in error will be assumed in its entirety by the customer.
8. We always make our best effort to ship the products on the same day of payment, however, according to the daily sales volume, purchases made from Monday to Friday from 9:30 am to 5:00 pm, purchases made outside of those hours will be shipped the next business day, on Saturdays, Sundays and Holidays we are not open to the public.
9. All products purchased by the Infratek store include the cost of shipping to any part of Colombia that is covered by logistics operators.
10. If by mistake any item purchased by the Infratek store will be sent with freight on delivery, we recommend receiving and paying for the shipment and contacting us for a cash refund of the freight cost.
11. Shipments made are packed correctly in cardboard boxes and wrapped with elastic-plastic paper. At the top, you must find a label with your personal information, and inside the respective item with its sales invoice, if upon receiving the merchandise it is evident symptoms have been violated, please verify it in front of the carrier and confirm that your order arrives complete and in perfect condition. Keep in mind that once the carrier leaves with your signature on the guide, it will be understood that you received everything to your satisfaction and You will not be able to claim. Infratek Soluciones SAS is not responsible for physical damage or damage due to mishandling caused by the carrier.
12. At Infratek Soluciones SAS we do not handle international shipments.
Frequent questions
(This information is valid only in Colombia)
1. Why Infratek Solutions?
2. How can I purchase Infratek Soluciones SAS products?
3. Do you carry all the brands on the market?
4. Who bears the shipping costs in the Infratek store?
5. Does Infratek Soluciones accept product returns or exchanges in the Infratek store?
6. Will Infratek request personal data, passwords, or confidential information through email?
7. Do the prices include IVA in the Infratek store?
8. Didn't you find what you were looking for in the Infratek store?
9. What are the payment methods that I can use through the Infratek Store?
10. Who verifies online payments, is it secure?
11. Once canceled, how long does it take to receive confirmation?
12. Have I already canceled and I haven't received any email?
13. My transaction has been declined
14. My transaction was rejected, however my credit and/or debit card was debited
1. Why Infratek Solutions? We have a selection of specialized technological products, which help customers make purchases on our website and by project. We have three business lines IT Infrastructure, IT Services, and a Gaming store.
2. How can I purchase Infratek Soluciones SAS products? If these are purchases from the gaming store, the procedure must be followed until the process is carried out through the website www.infrateksoluciones.com. If you are a corporate client, you can request a quote according to the company's requirements and begin the entire commercial process indicated for this case.
3. Do you carry all the brands on the market? We handle the majority of technology brands on the market, if you have any questions do not hesitate to contact us.
4. Who bears the shipping costs in the Infratek store? Shipping is included in the total price of the product.
5. Does Infratek Soluciones accept product returns or exchanges in the Infratek store? No, if you have any questions about the product offered, please contact our specialists. Our quality defines us and we work with technology leaders worldwide. If the change is due to a warranty, the procedure for this applies. See Guarantee Policy.
6. Will Infratek request personal data, passwords, or confidential information through email? No, these emails appear to come from a recognized company, using their brand or logo. But in reality, they are designed to obtain personal data to commit fraud or involve customers in illegal acts. In some cases, these emails will ask you to enter data such as your email, password or account number, and PIN Pass. In other cases, the email may contain a virus that detects private information. To avoid the latter, we recommend that you always keep your antivirus updated. Below we give you some tips so that you can identify these emails and avoid falling into the deception of some unscrupulous people. Infratek will never ask for: -Card keys -Updating of information -Do not send suspicious attachments, if you receive them please forward them to info@infrateksoluciones.com with the subject suspicious email. -Spelling errors, since they are made in other languages and many of the phishing emails contain them. -The sender must always contain the domain of our company infrateksoluciones.com, information other than this domain will never be sent. If you have any questions, please contact us through our information channels that you can find at www.infrateksoluciones.com
7. Do prices include IVA in the Infratek store? Yes, the prices shown on this Website include IVA.
8. Didn't you find what you were looking for in the Infratek store? Communicate through our information channels which can be found at www.infrateksoluciones.com
9. What are the payment methods that I can use through the Infratek Store? -You can pay with Visa - Mastercard - American Express - Dinners Club credit cards - Codensa can also make payment in cash at Via-Baloto or Efecty points, and debit through your savings or current bank account. -Using the Bancolombia or Mercado Pago QR code, download the application to your cell phone. -Consignment to the Infratek Soluciones SAS Ahorros Bancolombia account 223-585459-24, remember that national deposits through the window have an additional cost that must be assumed by the client of $11,000 (eleven thousand pesos), to avoid them you can use the code QR or the nearest banking correspondents.
10. Who verifies online payments, is it secure? We manage our online payments through Mercadopago, which has all the security certificates required by law. To obtain more information about PayuLatam, enter here: https://www.mercadopago.com.co/
11. Once canceled, how long does it take to receive confirmation? The system will send an approved or rejected transaction email within a maximum of two hours, depending on the level of traffic on the platform on special days or promotions, that time can vary significantly.
12. Have I already canceled and I haven't received any email? If after a maximum of two hours of waiting, you still do not receive information about your transaction, you can enter this link: https://www.mercadopago.com.co/ayuda or contact us to provide you with advice
13. My transaction has been declined Rejected transactions do not allow you to specify the reason for the rejection, check that all the information is written correctly to obtain the reason for rejection you must contact your corresponding banking entity.
14. My transaction was rejected, however, my credit and/or debit card was debited It is possible that a communication problem has arisen with the financial institutions and that the transaction remains in a rejected or error status even though the money has been debited. Please escalate the case with the Mercado Pago help page https://www.mercadopago.com.co/ayuda to make the adjustment in the system and request the cancellation of the transaction from the financial entities. The refund may take up to 30 business days depending on the payment method you used.